Refund policy
QUICK SUMMARY
• Return window — 7 days from delivery date
• Accepted reasons — Damaged, wrong product, not as described, change of mind
• Resolution — Full refund or free replacement, your choice
• Resolution time — 3 to 5 business days after approval
1. OUR PROMISE
We stand behind every CLEANX™ product. If something is wrong with your order — damaged, incorrect, or not as described — we will make it right immediately. No hassle, no long waits, no complicated forms.
2. WHAT WE ACCEPT
We accept returns for the following reasons within 7 days of delivery:
✅ ACCEPTED RETURNS
• Product arrived damaged or defective
• Wrong product was sent to you
• Product not as described on the website
• Change of mind — product must be unused and in original sealed packaging
• Missing items from your order
❌ NOT ACCEPTED
• Product has been opened and used
• Return requested after 7 days of delivery
• Product damaged due to misuse by the customer
• Original packaging is missing or damaged
• No proof of purchase provided
Important note on change of mind returns: We accept change of mind returns only if the product is completely unused, unopened, and in its original sealed packaging. Return shipping cost for change of mind returns is borne by the customer.
3. HOW TO RETURN — 4 SIMPLE STEPS
Step 1 — Contact us within 7 days
WhatsApp us with your order number, reason for return, and clear photos showing the issue. We respond within 2 hours, Monday to Sunday, 9 AM to 9 PM IST.
Step 2 — Get return approval
Our team reviews your request within 24 hours. If approved you will receive a Return Authorisation Number (RAN) and return instructions. Do not send anything back without this approval.
Step 3 — Ship the product back
For damaged, defective, or wrong product returns we arrange and pay for the return pickup at no cost to you. For change of mind returns you are responsible for return shipping. Pack the product securely in original packaging with your RAN written on the outside.
Step 4 — Receive refund or replacement
Once we receive and inspect the returned product your refund or replacement will be processed within 3–5 business days. You choose — full refund to your original payment method or a free replacement shipped immediately.
4. REFUND TIMELINE
UPI and Net Banking — Refund to original account — 3 to 5 business days
Credit and Debit Card — Refund to original card — 5 to 7 business days
Wallets (Paytm, PhonePe etc.) — Refund to original wallet — 3 to 5 business days
Cash on Delivery — Bank transfer to your account — 5 to 7 business days
Important: For COD refunds please share your bank account number and IFSC code with us on WhatsApp when raising your return request.
Note: The ₹39 COD handling fee is non-refundable as it covers the courier partner's cash collection charges. The full product amount will be refunded.
5. FREE REPLACEMENT
Prefer a replacement over a refund? We will send you a brand new product at no cost.
Damaged or defective product — Replacement available — Free shipping paid by CLEANX™
Wrong product sent — Replacement available — Free shipping paid by CLEANX™
Product not as described — Replacement available — Free shipping paid by CLEANX™
Change of mind (unopened only) — Replacement available — Customer pays return shipping
Used or opened product — Not eligible for replacement
6. FREQUENTLY ASKED QUESTIONS
How do I prove my product is damaged?
Send us clear photos of the damaged product on WhatsApp along with your order number. We always give our customers the benefit of the doubt.
What if I received only part of my order?
Contact us immediately with your order number and a photo of what you received. Missing items are treated as priority and we will dispatch the missing item within 24 hours at no charge.
Can I exchange for a different product?
We do not currently offer direct exchanges. Return the original for a refund and place a new order for the product you want.
What if the courier damaged my package during delivery?
Always take a video while opening your package if it appears damaged on the outside. Send the video and photos to us on WhatsApp immediately and we will arrange a replacement.
I missed the 7 day window — can I still return?
Returns after 7 days are generally not accepted. However please contact us on WhatsApp and explain your situation — we review every case individually and always try to find a fair solution.
How long does the entire return process take?
Approval within 24 hours, return pickup arranged within 48 hours, refund or replacement processed within 3–5 business days of receiving the returned product. Total time is typically 7 to 10 days end to end.
Will I be refunded the full amount including shipping?
For prepaid orders yes — the full product amount is refunded. For COD orders the product amount is refunded but the ₹39 COD handling fee is non-refundable.
7. CONTACT US
For any return or refund queries contact us on WhatsApp.
Available: Monday to Sunday, 9:00 AM to 9:00 PM IST
Average response time: Under 2 hours
Website: cleanxshop.com
Last updated: March 2026